Privacy Policy

Privacy Policy – Hotel Yamuna Inn

At Hotel Yamuna Inn (www.yamunainn.com), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose your data when you visit our website, make reservations, or use our hotel and restaurant services. By using our services, you consent to the terms outlined below.

Information We Collect

When you interact with Hotel Yamuna Inn, we may collect the following types of information:

• Personal Information: Name, contact details (phone number, email address), postal address, government-issued ID details, and payment details.
• Booking Information: Reservation details, check-in/check-out dates, preferences, and special requests.
• Payment Information: transaction history, and billing information.
• Website Usage Data: IP address, browser type, operating system, pages visited, and cookies to enhance your browsing experience.
• Feedback & Communications: Reviews, survey responses, and inquiries made through our website, email, or customer service.

How We Use Your Information

The information collected is used for:

• Processing Reservations: To confirm bookings, process payments, and provide personalized services.
• Customer Support: To address inquiries, resolve complaints, and offer assistance.
• Enhancing User Experience: To customize services, improve our website, and analyze user behavior.
• Marketing & Promotions: To send special offers, newsletters, or service updates (only if you opt-in).
• Security & Compliance: To prevent fraud, ensure guest safety, and comply with legal obligations.

We do not sell, rent, or trade your personal data with third parties. However, your information may be shared with:

• Service Providers: Payment processors, IT service providers, or third-party booking platforms that help us operate efficiently.
• Legal Authorities: If required by law, court order, or to protect our rights and property.

Data Protection & Security

We implement strict security measures to protect your data from unauthorized access, misuse, or loss. Encryption, secure servers, and restricted access protocols are in place to safeguard your personal information. However, while we take every precaution, no digital transmission or storage method is completely secure. Guests are encouraged to keep their login credentials and payment details confidential.

Cookies & Tracking Technologies

Our website may use cookies and tracking technologies to enhance your browsing experience. These help us analyze website traffic, remember user preferences, and improve our services. You can disable cookies through your browser settings, but some website functionalities may be affected.

Third-Party Links & External Websites

Hotel Yamuna Inn’s website may contain links to third-party websites (such as travel booking platforms or social media pages). We are not responsible for the privacy policies or content of these external sites. Users are advised to review the privacy policies of third-party platforms before sharing their personal information.

Your Rights & Choices

As a guest or website user, you have the right to:

• Access Your Data: Request details of the personal information we hold about you.
• Update or Correct Data: Modify inaccuracies in your personal details.
• Opt-Out of Marketing Communications: Unsubscribe from promotional emails at any time.
• Request Data Deletion: Ask us to remove your personal data unless retention is required by law.

For any privacy-related concerns or to exercise your rights, contact our Data Protection Officer:
📞 Phone: 0532-4506041
📧 Email: innyamuna@gmail.com
🕘 Timings: 9:00 AM – 6:00 PM

Policy Updates

Hotel Yamuna Inn reserves the right to modify this Privacy Policy at any time. Changes will be updated on www.yamunainn.com, and continued use of our services after updates constitutes acceptance of the revised policy.
For further inquiries, visit www.yamunainn.com or contact us directly.